For many businesses out there, a primary problem is how to attend to callers. Voicemails do not help and statistics suggest that over 80% of callers hang up their phones when you divert them to voicemail.

If this was bad, the study by Rentlinx of 8,000 telephone calls stated that 50% of these callers never call back again. Of course, 50% can be a great number and you do not want to lose out on prospective customers.

The solution rests in having a friendly and professional receptionist handle your calls live instead of diverting calls to the voicemails. Personal contact with your callers can be the difference between the callers choosing you over your competitors.

If you are wondering what Answering Service LLC does, here are five things you should know about us:

1.    Don’t mistake us for a call center

Sometimes, people mistake us for a call center. Answering service LLC, based in Portland, ME is much more than that. With a rigorous and thorough screening process of receptionists we make sure that they are actually capable to start answering calls for our small business customers.

2. Use your CRM system more effectively

Yes, we can make it easier and populate your telephone leads to your CRM system. We integrate popular CRM solutions like Salesforce and others for this purpose.

3. We are using the latest VOIP technology

With a commitment to offer nothing but the best, we make sure that your caller’s queries are solved at the earliest. While transferring calls to you if you are available, we also send you important messages or texts. You get to know what’s important and what’s not, and contact the person back individually if needed.

 4. No questions asked, 14 day Free trial

For many out there who are apprehensive about the quality of service, we have a 14 day free trial plan where you have the first month free ($79/60 minutes) once you sign up for free.

5. We do not bill overage minutes

Unlike many of our competitors who bill you for overage minutes, we only charge you $79 per 60 minutes on the first of the next month. In case you do exceed the minutes, we notify it to you for two months before taking you to the next tier of $129/120 minutes/month.

6. How Answering Service Works?

If you are running a business, you need to have a phone answering service to suit your needs. No more losing out on potential leads. No more having disgruntled customers. You need a call answering service that listens to your callers and offers them what they need while keeping you informed. Here is how a live answering service can help you:

1. It isn’t that good a feeling to lose out on potential leads. Always talk to potential leads. If any potential leads call you, we will transfer the call to you to talk directly to them, it’s a live transfer and you get to only talk to those that you need to.

2. Even if you are not available to take the call, we will make sure that we capture the new business lead and the information, so that you get the chance to close the deal later on. It doesn’t matter if you are too busy to handle the calls on that day, if your customer calls you after business or if you couldn’t respond to a call; our voice receptionists ensure that you do not miss out on anything important.

3. Every business wants their existing customers to be happy. They form the backbone of the company and keeping them satisfied translates to repeat business. Good communication can help keeping customers pleased and our receptionists handle every call professionally, supplying them with relevant information they need.

To put it simply, we send you messages automatically, be it through text, emails or online, even integrating solutions like Salesforce to offer a total end to end phone lead management solution for you.

What our customers say about us?

Answering Service LLC has helped me so much through the challenges of getting my business going and has allowed me to have a big business presence on a small business budget. I have a small Real Estate firm and have been using their services for quite some time now. I also previously tried two other companies and Answering Service LLC has proven to be a much…much better choice, as the service provided by the others was simply unacceptable. One of my favorite things about their business is that I can call them and talk to a real person, someone that cares and will work with me whenever I want to make changes to the script or anything else, they are very personable and have been wonderful to work with!

                   Amber Gerry – Greenlight Residential – March 11, 2014

Ready to try us for free?

If you have any questions about our service or how we work, please contact us. We will be happy to address your queries and help you sign up for our phone answering service.